Returns &
Refunds.

This Policy applies to purchases made directly through the Site. If you ordered through a third-party marketplace, start the request through that marketplace because its deadlines, evidence rules, and remedies may control. This Policy does not reduce any right or remedy that cannot lawfully be waived.

Food, candy, beverages, and other consumable products are final sale and cannot be returned for preference, taste, ordering mistakes, or a change of mind. This applies even when the package appears unopened because we cannot verify storage conditions or product integrity after delivery.

Custom mixes, build-your-own products, personalized goods, and items prepared to a customer's selections are also final sale once picking or preparation begins. Clearance items, samples, gift cards, and products marked final sale are not returnable except when required by law or when we approve a remedy for a verified problem. Any non-food product follows the return terms shown on its product page.

Use the Contact Us page and provide the order number, checkout email, affected item, and a clear description. Attach photos of the product, shipping carton, packing material, and shipping label. For a possible safety issue, include the lot code, best-by date, or manufacturer code when visible. Do not eat or discard the product or packaging until we respond, unless keeping it would be unsafe.

The 48-hour notice period helps us document carrier and packing issues while the evidence is available. A late report may limit what we can verify, but the deadline does not eliminate a nonwaivable legal right. We may request additional information reasonably necessary to confirm the claim.

After reviewing an eligible claim, we may replace the affected item, refund the affected amount to the original payment method, or offer store credit. We choose a reasonable remedy based on the problem, evidence, inventory, shipping feasibility, and applicable law. We will not require a customer to mail food back unless we provide specific instructions.

We refund original shipping charges when the whole order is canceled by us, the shipment never reaches the customer, our error defeats the purpose of the order, or the law requires it. Otherwise, original and return shipping charges are nonrefundable. We do not reimburse third-party costs that we did not charge, such as missed-event expenses or replacement purchases elsewhere, except where the law requires.

Contact us immediately if you need to cancel or change an order. We will try to help, but a request is not approved until we confirm it. We cannot guarantee a change after picking, custom preparation, packing, or label creation begins. If we approve a cancellation before fulfillment, we will refund the canceled amount to the original payment method.

Once we issue an approved refund, most banks or payment providers post it within 5 to 10 business days. We do not control the provider's posting time. A marketplace purchase is refunded through the marketplace under its process.