Shipping
Policy.

We ship only to destinations available at checkout. Availability may change based on the delivery address, product restrictions, carrier coverage, weather, or import requirements. Shipping charges are shown before payment and are based on the items, destination, service, and any active promotion. A free-shipping offer or threshold applies only when it is displayed and satisfied at checkout.

We do not ship to PO, APO, FPO, DPO, parcel-locker, freight-forwarder, or other box-type addresses unless the Site expressly accepts that address at checkout. Enter a complete residential or commercial street address and the recipient's real full name.

Most orders are processed within 1 to 3 business days. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time. Large orders, custom mixes, promotional events, holidays, severe weather, and product availability can add time.

If a material delay prevents us from shipping within the time we stated, we will provide a revised estimate and any cancellation or refund option required by applicable law. We may ship an order in more than one package. You will not be charged additional shipping solely because we split the shipment.

Delivery dates shown at checkout or in tracking are estimates, not guarantees, unless a service is expressly sold as guaranteed. Carriers can be delayed by weather, high volume, labor disruptions, security events, customs, address problems, or other conditions outside our control.

We send tracking information when available. Tracking may take up to 24 hours to update after label creation. If the tracking link does not update after two business days, contact us so we can check the shipment.

We ship to the address submitted at checkout. Review it carefully before paying. If you find an error, contact us immediately. We will try to correct it, but we cannot promise a change after picking, packing, custom preparation, or label creation begins. The customer is responsible for correction fees or reshipping costs caused by an inaccurate or incomplete address, to the extent permitted by law.

A carrier may leave a package at the address, with a building representative, or at a nearby authorized pickup point. If the carrier requires collection, retrieve it before the stated deadline. A package returned because of an address problem, refused delivery, failed delivery attempt, or missed pickup may require a new shipping payment before reshipment. Because food safety and storage cannot be verified after a package leaves our control, a returned food order may be ineligible for refund. We will review each case and honor rights that cannot be waived by law.

If tracking shows delivered but the package is missing, check all entrances, mailrooms, household members, building staff, neighbors, and the carrier's delivery photo or notice. Wait 24 hours, because an early scan can occasionally precede final placement. Then contact the carrier and notify us within 7 days of the delivery scan.

If tracking stops before delivery or the estimated date has passed, contact us. We may open a carrier trace or claim. Depending on the investigation, available inventory, platform rules, and applicable law, we may replace the affected items, issue store credit, or refund the affected amount. A delivery scan is relevant evidence, but we will review the complete circumstances rather than treating it as the only fact.

Inspect the shipment promptly. Report a wrong, missing, opened, unsafe, or materially damaged item within 48 hours after delivery. Include the order number and clear photos of the product, shipping carton, inner packaging, and shipping label. Keep all items and packaging until we tell you the review is complete. Claims made later may be harder to verify, but this time limit does not remove rights that applicable law gives you.

Heat-sensitive products can soften, stick, deform, or melt during normal transit. Freeze-dried candy and other brittle products can chip, crack, or produce crumbs. Product wrappers and display boxes may also show minor cosmetic wear. These changes do not necessarily make the food unsafe or inedible.

Any cold packs, insulation, or faster shipping offered at checkout can reduce heat exposure but cannot guarantee perfect condition. Customers should consider the destination forecast, choose a faster service when available, deliver to an attended address, and retrieve packages promptly. We do not ordinarily refund for minor, reasonably expected temperature or breakage changes that do not affect safety or normal use. If the product is materially unusable or unsafe, submit a claim within 48 hours and we will review it.

If international delivery is offered at checkout, the recipient is responsible for checking local import rules and paying duties, taxes, brokerage charges, or customs fees unless checkout expressly says they are prepaid. Customs authorities may inspect, delay, reject, or destroy food products. We cannot control that process.

If the recipient refuses charges or a shipment is rejected or abandoned, the package may be returned or destroyed. Original shipping, return shipping, duties, and other carrier or government costs are generally nonrefundable. Food returned after extended transit may also be ineligible for a product refund because its safety and storage cannot be verified. We will apply any nonwaivable rights required by law.

Submit a cancellation or address-change request immediately through the Contact Us page. A request is not effective until we confirm it. We cannot guarantee changes after fulfillment begins, and custom mixes cannot usually be canceled once selection or preparation has started. If we can cancel before processing, we will refund the canceled amount to the original payment method.